Last Updated: January 2026

At ILPIEN, accessible from ilpien.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by ILPIEN and how we use it, in compliance with the EU General Data Protection Regulation (GDPR).

1. Data Controller

The data controller responsible for your personal information is:
ILPIEN at info@ilpien.com

2. Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

• If you contact us directly via our contact form or email, we may receive information such as your name, email address, phone number, the contents of the message, and any attachments you may send us.
• When you browse our website, we may collect standard internet log information and details of visitor behavior patterns through cookies.

3. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website and infrastructure services.
• Improve and personalize the user experience on our website.
• Understand and analyze how you use our website to optimize performance.
• Communicate with you regarding technical inquiries, EPC projects, and energy solutions.
• Send you professional updates or marketing communications (only with your explicit consent).
• Comply with legal and regulatory obligations in Greece and the European Union.

4. Legal Basis for Processing (GDPR)

Under the GDPR, we process your personal data under the following legal bases:

• Consent: You have given clear consent for us to process your personal data for a specific purpose.
• Contract: The processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
• Legal obligation: The processing is necessary for us to comply with the law.
• Legitimate interests: The processing is necessary for our legitimate interests, such as website security and service improvement.

5. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. Cookie Policy

ILPIEN uses ‘cookies’ to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited.

• Necessary Cookies: Essential for the website’s basic functions.
• Analytical Cookies: Used to understand how visitors interact with the website (e.g., Google Analytics).

You can choose to disable cookies through your individual browser options.

7. Your Data Protection Rights (GDPR)

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization.
• The right to object: You have the right to object to our processing of your personal data.

8. Third-Party Privacy Policies

ILPIEN’s Privacy Policy does not apply to other advertisers or websites. We advise you to consult the respective Privacy Policies of any third-party services we may use for more detailed information.

9. Contact Us

If you have any questions about this Privacy Policy, or if you would like to exercise any of your data protection rights, please contact us at:
Email: info@ilpien.com
Subject: Data Privacy Inquiry